Our approach
How transitional housing works
We provide a good home and practical coaching to help people keep it. The word transitional refers to the change going on in someone’s life. It does not mean the stay has an end date.
What transitional housing is
We provide shared and self-contained homes, let through registered providers of social housing and managed by our own Housing Officers. Every home is furnished, safe and ready to move into.
Each resident also gets weekly tenancy coaching. It is practical help with the tenancy itself, with day-to-day routines and with getting in touch with local services.
There is no fixed end date. Some people stay for a year, others for much longer. If someone does move on, it is because they are ready to.
From referral to tenancy
Referral
A council, probation service, hospital team or other partner makes a referral, and we speak with the person to understand what they need.
Matching
We look at location, housemates, accessibility and risk before offering a home, taking account of the people already living there.
Moving in
The Housing Officer meets the new resident on the day, explains the agreement and helps set up rent, utilities and benefits.
Weekly check-ins
A weekly conversation about the tenancy, money and anything else the resident wants to work on.
Keeping the tenancy
Arrears, disputes with neighbours and similar problems are picked up early and dealt with before they put the tenancy at risk.
What the check-ins cover
Each resident decides what to focus on. These are the areas that come up most often.
- Paying rent and keeping on top of bills
- Making and keeping benefit claims up to date
- Budgeting
- Looking after the home and reporting repairs
- Getting on with housemates and neighbours
- Registering with a GP and finding local services
- Education, training, volunteering and work, if the resident wants help with these
How we run the service
Stability before move-on
Our main measure of success is how long tenancies last.
Residents’ rights
Residents are tenants or licensees. They have the same rights as anyone else, and a say in how their home is run.
Compliance
Every home meets the safety and quality standards that apply to social housing, and we keep the records to show it.
Reporting
We share information within agreed protocols and report openly to partners, including when something has gone wrong.
Location
Where we can, we house people near family, work and the services they already use.
Feedback
We ask residents and partners what is working and change the service when something is not.
Want to see how this would work in your area?
Call us on 01423 740669 or send a message through the contact page.
