Standards and governance
Standards we work to
Every home we manage is let through a registered provider of social housing. The service is set up so that the regulatory standards can be met and evidenced.
Regulation
We structure the service so that the standards of the Regulator of Social Housing can be evidenced. That includes the four consumer standards: Safety and Quality; Transparency, Influence and Accountability; Neighbourhood and Community; and Tenancy.
Our registered provider partners get the records and reports they need to meet their own obligations and to give their boards and the Regulator assurance.
Property safety
Gas and electrical safety
Annual gas safety checks and electrical installation condition reports at least every five years, with certificates held on file.
Fire safety
Fire risk assessments, working smoke and carbon monoxide alarms, fire doors where required and clear escape routes.
Water and damp
Legionella risk assessments, and action on damp, mould and other hazards within the timescales that apply to social landlords, including Awaab’s Law.
HMO standards
Where a property is of a size that falls within HMO rules, it is managed to meet HMO standards. Because the homes are let through a registered provider, HMO licensing is not required.
Complaints, feedback and safeguarding
Complaints
Our complaints process follows the Housing Ombudsman’s Complaint Handling Code. Residents can go to the Housing Ombudsman Service if they are still unhappy.
Resident feedback
We collect feedback at check-ins, in surveys and at house meetings, and use it to change how we run the service.
Safeguarding
Safeguarding policies, staff training and safer recruitment checks, with a clear route for raising concerns.
Data protection
Personal information handled in line with UK data protection law, with information-sharing agreements in place with referring partners.
Need more detail for your board?
We can take you through how each standard is evidenced and what our reporting looks like.
